Privacy Policy

Webcore Solutions (“we”, “our”, “us”) is a digital agency headquartered in Dubai, United Arab Emirates. We provide web development, software development, CMS development, SEO, GEO, branding, UI/UX design and IT consultation services to clients globally.

For the purposes of this policy, Webcore Solutions is the Data Controller for personal data collected through this website (webcoreuae.com).

Contact us regarding privacy matters at info@webcoreuae.com.

We collect personal data only when you interact with us or our website:

• Contact and inquiry data — name, email address, phone number, company name and project details you submit through contact forms or direct email.
• Communication data — email correspondence, WhatsApp messages and call records related to project discussions.
• Analytics data — aggregated usage data (pages visited, session duration, referring source) collected by Ahrefs Analytics. This data does not identify individual users.
• Technical data — IP address, browser type, device type and operating system, collected automatically by server infrastructure.

We do not collect sensitive personal data (health, financial, biometric or similar categories).

We use personal data for the following purposes:

• Responding to project inquiries and providing quotations.
• Delivering contracted services and ongoing client support.
• Sending project updates, milestone notifications and invoices.
• Improving our website and service quality through aggregate analytics.
• Complying with legal and regulatory obligations.

We do not use your data for automated profiling, unsolicited marketing, or sale to third parties.

For individuals in the European Economic Area (EEA) or United Kingdom, we process personal data under the following legal bases:

• Contract — processing is necessary to fulfil a contract or take pre-contractual steps at your request.
• Legitimate interests — responding to inquiries and managing client relationships, where our legitimate interests do not override your rights.
• Legal obligation — processing required to comply with applicable law.
• Consent — where you have explicitly agreed (for example, when subscribing to updates).

We share personal data only with trusted third-party processors who assist in delivering our services:

• Resend — transactional email delivery for contact form responses and project communications.
• Ahrefs Analytics — aggregated website analytics (no personal data transmitted).
• Vercel — website hosting and serverless infrastructure.

All processors are contractually bound to process data only on our instructions and in compliance with applicable data protection law. We do not sell, rent or share personal data with any other party.

Webcore Solutions operates from Dubai, UAE, and serves clients globally. Your data may be processed in countries outside your own, including the UAE, United Kingdom and the United States (where our processors may be based).

For transfers from the EEA or UK, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure an adequate level of protection.

We retain personal data for as long as necessary for the purposes outlined above:

• Inquiry data — 12 months from last contact if no engagement follows.
• Client project data — 7 years after project completion for legal and financial compliance.
• Analytics data — as configured by Ahrefs Analytics (typically 24 months of aggregated data).

After retention periods expire, data is securely deleted or anonymised.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Rectification — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your personal data where we no longer have a lawful basis to retain it.
• Restriction — request that we limit processing while a dispute is resolved.
• Portability — receive your data in a structured, machine-readable format (EEA/UK residents).
• Objection — object to processing based on legitimate interests.
• Withdraw consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at info@webcoreuae.com. We will respond within 30 days. EEA/UK residents may also lodge a complaint with their local data protection authority.

This website uses Ahrefs Analytics, which places a lightweight analytics script. This script collects aggregated, anonymised usage data (page views, session duration, referrer) and does not track individual users across sessions or set persistent identifying cookies.

We do not use advertising cookies, cross-site tracking pixels, or third-party remarketing scripts.

We implement technical and organisational security measures appropriate to the risk level of the data we process. These include HTTPS enforcement, strict Content Security Policy headers, HSTS with long max-age, secure third-party processor agreements and restricted internal data access.

No transmission over the internet is 100% secure. If you believe your data has been compromised, contact us immediately.

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has submitted data through our website, contact us and we will delete it promptly.

We may update this Privacy Policy when our practices change or when required by law. We will update the “Last updated” date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.